Завдання: Quality in tourism (практичне заняття 6-7)
St's Book Unit 6 pp 44-51
1. Analising the quality of customer service (reading, translating, ex. 1-4)
2.Spoken and written complaints ( ex 1-3, make up dialogues)
3. Written complaints (ex.1-4)
4. Topics 7-8
-Hotel star rating
-Hotel facilities and services
5. Exercises Gerund.